Pharmacy Trend Survey Survey results will be published at www.evergreenre.com by February 2004

What is your current annual retail RX trend? Choose One <8% 9-15% 16-20% >20% Have you ever audited your PBM? Choose One Yes No If yes, N/A Full Audit Sample Audit Are you satisfied your PBM is managing your RX contract? Choose One Very Staisfied Satisfied, but could do more Dissatisfied What do you believe are driving RX costs? Choose One Eligibility Inadequate/Non existant MAC Pricing Specific Drug Utilization Increasing drug utilization What is driving your drug trend? Choose One Member Utilization High Dollar Drugs Costly Generic Utilization Current PBM